Notice of Privacy Practices

Effective Date: September 1, 2026

This Notice describes how medical and other protected health information about you may be used or disclosed by Sun Care Medical Supply of Central Florida LLC ("Sun Care Medical Supply," "Sun Care," "we," "our," or "us"), and how you may access this information. Please review this Notice carefully. Sun Care Medical Supply is committed to protecting the privacy and security of your Protected Health Information ("PHI") in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), applicable federal regulations, and other applicable laws.

1. Your rights

Obtain a Copy of Your Health Information

You may ask to inspect or receive an electronic or paper copy of the health information we maintain about you, including records related to your medical equipment, supplies, prescriptions, orders, billing, and services. We will generally provide access within the time required by law. We may charge a reasonable, cost-based fee when permitted.

Ask Us to Correct Your Information

If you believe information in your record is incorrect or incomplete, you may ask us to amend it. We may deny the request in certain circumstances permitted by law. If we deny your request, we will provide an explanation in writing and explain any additional rights you may have.

Request Confidential Communications

You may ask us to communicate with you in a particular manner or at a particular location. For example, you may request that we call a specific telephone number, contact you only at certain times, send correspondence to a different mailing address, or use another reasonable method of communication. We will accommodate reasonable requests.

Request Restrictions

You may ask us not to use or disclose certain health information for treatment, payment, or health care operations. We are generally not required to agree to a requested restriction unless the law requires us to do so. If you pay for an item or service completely out of pocket, you may ask us not to disclose information concerning that item or service to your health plan for payment or health care operations. We will honor the request unless disclosure is required by law.

Receive an Accounting of Certain Disclosures

You may ask us for a list of certain disclosures of your health information made during the six years before your request. The accounting generally does not include disclosures made for treatment, payment, health care operations, disclosures you authorized, or certain other disclosures excluded by law. One accounting during a 12-month period will be provided without charge. We may charge a reasonable cost-based fee for additional requests during the same period.

Receive a Copy of This Notice

You may request a paper copy of this Notice at any time, even if you previously agreed to receive it electronically.

Choose Someone to Act for You

If you have given another individual legal authority to make health care decisions or otherwise act on your behalf, such as through a medical power of attorney or legal guardianship, that individual may exercise your privacy rights when permitted by law. We may request documentation verifying that person's authority.

File a Privacy Complaint

You may file a complaint if you believe your privacy rights have been violated. Sun Care Medical Supply will not retaliate against you for filing a privacy complaint.

2. Your choices

Family Members, Caregivers, and Others Involved in Your Care

With your permission, or when otherwise allowed by law, we may share relevant information with family members, personal caregivers, authorized representatives, home health providers, facility staff, case managers, or others involved in your care or payment for your care. If you are unable to communicate your preference, we may disclose limited information when we reasonably believe the disclosure is in your best interest or is necessary to protect your health or safety.

Disaster or Emergency Situations

We may share limited information with organizations assisting with disaster relief or emergency response when permitted by law.

Marketing and Sale of Information

We will obtain your written authorization before using or disclosing your health information for marketing purposes when HIPAA requires authorization. We will not sell your Protected Health Information without your written authorization except where specifically permitted by law.

Fundraising

If we engage in fundraising activities involving PHI, you will have the right to tell us not to contact you for fundraising purposes.

3. How we may use and disclose your health information

Treatment and Coordination of Care

We may use or share information as necessary to provide and coordinate your equipment, supplies, and services. We may communicate with physicians, nurse practitioners, physician assistants, hospitals, skilled nursing facilities, rehabilitation facilities, home health agencies, hospice organizations, case managers, therapists, or other health care professionals involved in your care. We may contact a prescribing practitioner to obtain or clarify a prescription, medical record, Certificate of Medical Necessity, Standard Written Order, or other documentation needed to provide equipment or supplies.

Payment and Insurance Billing

We may use and disclose your health information to obtain payment for equipment, supplies, and services. This may include disclosures to Medicare, Medicaid, Medicare Advantage plans, commercial insurance companies, managed care organizations, workers' compensation carriers, other responsible payers, or billing and claims-processing companies acting on our behalf. Information disclosed may include your diagnosis, prescription, medical necessity documentation, insurance information, equipment supplied, proof of delivery, and other information required to process or support a claim.

Health Care Operations

We may use and disclose your health information when necessary to operate Sun Care Medical Supply. These activities may include quality improvement, compliance activities, accreditation, auditing, staff training, credentialing, fraud, waste, and abuse prevention, customer service, inventory and delivery management, business planning, legal and regulatory compliance, and reviewing the quality and effectiveness of our services.

Equipment Delivery, Setup, Service, and Coordination

We may use limited health information when necessary to coordinate the delivery, setup, replacement, servicing, or pickup of medical equipment. Information may be shared with authorized employees, delivery personnel, manufacturers, distributors, service providers, or other contractors when necessary and permitted by law. We require our workforce and applicable business associates to appropriately safeguard your information.

Business Associates

We sometimes use outside companies or individuals to perform services on our behalf. Examples may include billing services, software and electronic health record providers, secure document storage, information technology services, accounting services, legal services, equipment servicing or fulfillment companies, and other vendors supporting our operations. When HIPAA requires it, these organizations enter into agreements requiring them to appropriately protect your PHI.

4. Other uses and disclosures permitted or required by law

Public Health and Safety

We may disclose information for legally authorized activities involving disease prevention or control, product recalls, medical-device safety, reporting adverse events, reporting suspected abuse, neglect, or domestic violence, or preventing or reducing a serious and imminent threat to health or safety.

Health Oversight

We may disclose information to authorized health oversight agencies for activities such as audits, inspections, investigations, accreditation, licensure reviews, Medicare or Medicaid program integrity activities, or other legally authorized oversight functions.

Compliance With Law

We will disclose health information when federal, state, or local law requires us to do so. When another applicable law provides greater privacy protection than HIPAA, Sun Care will follow the more protective requirement when applicable.

Law Enforcement

We may disclose health information for certain law-enforcement purposes when permitted or required by law.

Workers' Compensation

We may disclose information as authorized by and necessary to comply with workers' compensation laws and similar programs.

Coroners, Medical Examiners, and Funeral Directors

When permitted by law, we may disclose information concerning a deceased individual to coroners, medical examiners, or funeral directors.

Organ and Tissue Donation

We may disclose information to organizations involved in organ, eye, or tissue donation and transplantation when applicable.

Government Functions

We may disclose information for certain government functions authorized by law, including military, national security, protective services, and other government activities.

Lawsuits and Legal Proceedings

We may disclose information in response to a valid court or administrative order, subpoena, discovery request, or other lawful process when the requirements of applicable law have been satisfied.

Research

Health information may be used or disclosed for legally authorized research when all applicable privacy requirements have been met.

5. Substance use disorder records

If Sun Care Medical Supply receives or maintains patient records that are protected by the federal confidentiality requirements applicable to substance use disorder records under 42 CFR Part 2, additional protections may apply. When those protections apply, such records generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you based on the content of those records unless the requirements of applicable federal law are satisfied, such as obtaining your written consent or an appropriate court order and subpoena. Sun Care Medical Supply will comply with applicable federal requirements governing these records.

6. Our responsibilities

Sun Care Medical Supply is required to maintain the privacy and security of your Protected Health Information; follow applicable HIPAA privacy and security requirements; follow the privacy practices described in this Notice while it is in effect; provide you with a copy of this Notice; limit uses and disclosures of PHI as required by law; use appropriate safeguards to protect PHI; notify affected individuals following a breach of unsecured PHI when notification is required by law; and respect your applicable privacy rights.

We will not use or disclose your health information for purposes other than those described in this Notice unless you provide written authorization or the use or disclosure is otherwise permitted or required by law. If you give us written authorization, you may revoke that authorization in writing at any time. Your revocation will not affect disclosures already made in reliance on your authorization.

7. Protecting your information

Sun Care Medical Supply maintains administrative, physical, and technical safeguards designed to protect your health information. These safeguards may include limiting access to PHI based on job responsibilities, maintaining secure electronic systems, password and access controls, secure storage of paper records, staff HIPAA and privacy training, secure transmission and disposal practices, Business Associate Agreements when required, and policies for responding to suspected privacy or security incidents. Employees and contractors are expected to maintain the confidentiality of patient information.

8. Changes to this notice

Sun Care Medical Supply reserves the right to change this Notice and our privacy practices. A revised Notice may apply to health information we already maintain as well as information we receive in the future. When the Notice is changed, the updated version will be made available at our office, upon request, and on our website when applicable. The effective date shown at the beginning of the Notice will indicate when the current version became effective.

9. Questions or privacy concerns

For questions regarding this Notice or your privacy rights, please contact the Privacy Officer / Compliance Officer for Sun Care Medical Supply of Central Florida LLC.

Sun Care Medical Supply Contact

Privacy Officer / Compliance Officer: Sabrina Mojica
Sun Care Medical Supply of Central Florida LLC
Business Address: 1950 Lee Rd, Suite 209, Winter Park, FL 32789
Phone: (407) 270-7308
Email: [email protected]

U.S. Department of Health and Human Services, Office for Civil Rights

200 Independence Avenue, S.W.
Washington, D.C. 20201
Phone: 1-877-696-6775

Complaints may also be submitted through the HHS Office for Civil Rights website.